CCTV Policy for Dunstone Optometry – re cameras in Waiting & Reception Areas
1. Purpose of CCTV
The practice uses Closed Circuit Television (CCTV) in the waiting and reception areas to:
- Protect staff, patients, and visitors
- Deter and detect crime, theft, and vandalism
- Assist in the investigation of incidents
- Safeguard practice property and clinical equipment
CCTV is not used for monitoring staff performance or recording clinical consultations.
2. Legal Basis
The use of CCTV is carried out under:
- UK GDPR and the Data Protection Act 2018
- The practice’s legitimate interest in ensuring safety and security
- ICO guidance on video surveillance
The practice ensures CCTV use is necessary, proportionate, and justified.
3. Location of Cameras
Cameras are installed only in:
- The upstairs waiting area, &
- The downstairs reception area
Cameras do not record:
- Consultation rooms
- Staff rooms
- Toilets
- Any area where privacy is expected
4. Signage
Clear and visible signs are displayed at all entrances and within the waiting/reception areas stating that CCTV is in operation.
5. Data Controller
The optometry practice is the Data Controller for CCTV footage.
Contact details: Dunstone Optometry, 3 Queen Street, Hadleigh IP7 5DZ, 01473 823755, andrew@dunstoneinsight.com
6. Access to Footage
Access is strictly limited to:
- The Practice Manager
- The Owner/Director
- Other authorised personnel only when necessary
Footage may be shared with:
- Police or law enforcement (upon formal request)
- Insurers (where relevant to a claim)
Footage is not shared with third parties for marketing or non‑security purposes.
7. Storage & Retention
- Footage is stored securely on encrypted systems.
- Access is password‑protected and logged.
- Footage is retained for 30 days unless required for an ongoing investigation, legal claim, or police request.
- After the retention period, footage is automatically deleted.
8. Data Subject Rights
Individuals recorded by CCTV have the right to:
- Request access to footage in which they appear
- Request correction or deletion where appropriate
- Raise concerns about CCTV use
Requests must be made in writing to the Practice Manager. Identification may be required.
9. Security Measures
- CCTV systems are password‑protected
- Only authorised staff have access
- Footage is stored on secure servers or encrypted devices
- Regular checks ensure cameras are functioning correctly and signage is visible
10. Review of CCTV Use
The practice reviews this policy annually to ensure:
- CCTV remains necessary and proportionate
- Data protection obligations are met
- Equipment and signage remain compliant
11. Complaints
Concerns about CCTV use can be raised with Andrew Dunstone. If unresolved, individuals may contact the Information Commissioner’s Office (ICO).